Next Experience Academy Session #8: User Experience Analytics for Next Experience
This session provides an overview of User Experience Analytics and how it can be used with Next Experience to understand how users are navigating Next Experience UI, workspaces, and other pages in the ServiceNow platform. With User Experience Analytics, you’re able to gain insights on usage and adoption of your web and mobile applications, and understand where you can create a more intuitive user experience. In addition to seeing the number of users who engage your application and their retention rates over time, you can view user behavior as they perform steps, and see user flows that provide a larger view of how they navigate. Further, User Experience Analytics gives you tools to create user reports that report on analytics such as location, session length, and operating system.
OUTLINE:
00:00 Introduction
4:25 What is User Experience Analytics
8:18 How to enable it on Next Experience
15:06 Demo
34:30 Q&A
49:06 Resources
Get the presentation and Q&A from this session at: https://www.servicenow.com/community/...
Register here to join us live every 3rd Wednesday at 11am Eastern/9am Pacific: https://info.servicenow.com/LiveOnSer...