Episode 13 - why does omni-channel success keep retailers awake at night
What omni-channel success means to retailers in 2021 is the theme for Episode 13 of AiTalks podcast hosted by Kylie Jones and Tim Hillman from IBM's UK supply chain business.
Our special guests Anthony Farrow and Leo Muid from Accenture discuss the impact of speed of retailer recovery through the pandemic high street crisis. Listen to how some retailiers' are succeeding through having the right organisational culture, demonstrating agility almost overnight across their omni-cnannel routes and growing revenue share. The conversation overs the importance of integrated digital platforms versus stand alone ERP tools, web sites and siloed data and how bringing internal teams' together to maximise the opportunity to survive and thrive is so key.
There is also a bit of England v Wales rugby banter to keep the conversation competitive!!