The GBS Evolution Personas Framework
Is your GBS organization evolving to create superior value? Request your complimentary GBS personas assessment: https://survey.alchemer.com/s3/678229...
This assessment will help you identify your GBS organization’s persona and indicate what it will take to evolve the persona to a desired future state in order to deliver higher value.
In recent years, various external factors have challenged the fundamentals of the GBS model, including digital technologies, remote/hybrid delivery, talent shortage, and the focus on business continuity planning / agility in the wake of the pandemic. As a result, existing measures of GBS maturity and success are losing their effectiveness in helping GBS organizations plan their future strategies.
Everest Group interacted with leaders in more than 50 GBS organizations and established five GBS personas. Discover the GBS evolution personas, their underlying capabilities, and types of GBS journeys. We will assess your GBS personas' impact delivered, and recommend calls to action to evolve their personas.
Learn more about the GBS Evolution Personas Framework:
https://www2.everestgrp.com/reportact...
https://www2.everestgrp.com/reportact...