Cash Flow, KPIs & Customer Service: JC Plumbing | Temecula California | Plumbing Around
00:00 Introduction and Guest Welcome
00:17 Jack's Plumbing Journey
01:49 Transition to Residential Plumbing
03:18 Starting a Business: Challenges and Advice
06:34 Balancing Work and Family Life
07:56 Hobbies and Personal Life
10:11 Family and Future Plans
12:43 Business Insights and Lessons Learned
14:13 Embracing Business Education
14:46 Challenges of Paperwork in Plumbing
15:19 The Role of Social Media in Business
16:43 Networking and Helping Others
17:23 Recruitment Through Social Media
17:56 Expanding the Business
19:17 Community Engagement and Recognition
20:19 Reflecting on the Journey
22:52 The Importance of Teamwork
25:18 Final Thoughts and Sign Off
Plumbing Around, presented by Temecula Winnelson, sits down with Jack Havlicek, owner of JC Plumbing, for a candid look at what it takes to build a resilient trades business in Temecula/Murrieta Valley. Jack started in fast-paced commercial build-outs and medical facilities, then made a hard pivot in 2018 into residential service & repair—and had to learn everything again: cash flow, marketing, trucks, tools, and (most of all) customer service.
He shares why asking for help accelerates growth, how social media became an unexpected recruiting engine, and the business fundamentals owners can’t ignore (reading a P&L, knowing your KPIs, and billing your work—seriously). We talk family, working with his wife Danielle, staying local to protect team morale, and the mindset required to keep leveling up without burning out.
Whether you’re a tech dreaming about your own truck or an owner tightening up operations, this one’s packed with hard-won lessons—and a reminder that we’re in the people business. We just happen to fix plumbing.
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Guest: Jack Havlicheck | JC Plumbing LLC | 951.285.9086
Sponsor: Temecula Winnelson — plumbing wholesale serving the Temecula Valley and Inland Empire
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