How to Use Send Message as an Action in a Bot
DoubleTick is a versatile bot platform that allows users to create interactive and engaging conversational bots. One of its powerful features is the "Send Message" action, which enables you to initiate interactions with customers and gather information in a structured manner. This support article aims to provide a step-by-step guide on how to use the "Send Message" action effectively.
Trigger Selection:
To initiate any action in the bot, you need to select a trigger. In this case, the chosen trigger is "On Message." When a message containing the specified trigger keyword is received, the bot will begin the interaction.
Using "Send Message" Action:
The "Send Message" action allows you to send a message to your customer along with any media file you want to include. Moreover, you can use it to control the flow of the conversation, ensuring that the next bot action is triggered only once the customer responds.
Setting Up Conditional Triggers:
In the video example, the bot sends the question "What is your name?" using the "Send Message" action. The subsequent bot action is set to trigger only when the customer responds with their name.
Adding Follow-up Questions:
Once the initial question is sent, you can use the "On Response" option to specify the trigger keyword for the customer's response. This response keyword will activate the next part of the conversation, as demonstrated by the question "Help us with your age."
Saving and Activating the Bot:
To activate the bot and make it functional, you must save the bot settings and toggle it on. This ensures that the bot is live and ready to engage with customers based on the defined triggers and actions.
Summary:
The "Send Message" action in DoubleTick enables you to create dynamic and interactive bot conversations with your customers. By selecting the appropriate triggers and setting up conditional responses, you can guide the conversation flow and gather specific information from the customers effectively.
Remember, using the "Send Message" action strategically can enhance customer engagement and provide a personalized experience. Experiment with different trigger keywords and follow-up questions to tailor the conversation to your business needs.
If you have any further questions or need more assistance, feel free to reach out to our support team for prompt help.
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