Stop helpdesk hacks with identity-account matching and instant remote verification.
Seen recent breaches in the news involving MGM, Caesars, Okta, Retool, and more? Modern hackers are swarming the IT service desk and customer support channels as a way to bypass the security introduced by MFA. They simply impersonate your user or employee, answer a few security questions using information they've found online, and receive VIP access to your trade secrets, steal your assets and user data, and hold your digital platforms hostage.The problem is clear: your agents don't have reliable tools to remotely verify the person on the other end of the conversation, to ensure they're being truthful about their identity, and the results can be devastating. End helpdesk hacks and resolve MFA account lockouts in seconds with by equipping your agents with Nametag. Use our Helpdesk Copilot to automate visual identity verification in any support conversation, or reduce tickets by automating MFA lockout resets and step-up security.