ServiceNow & Jira Integration | Step-by-Step Jira to ServiceNow Integration Tutorial 2026
In this video, you will learn how to integrate ServiceNow with Jira step by step!
Whenever an Incident is created in ServiceNow, a Jira Issue will be created AUTOMATICALLY using REST Message and Business Rule — No manual work, No plugins needed!
✅ What You Will Learn:
→ How ServiceNow & Jira Integration works
→ Setting up REST Message in ServiceNow
→ Writing Business Rule script for automation
→ Priority Mapping: ServiceNow → Jira
→ Testing the integration on PDI (Personal Developer Instance)
→ Testing Endpiont Connection: Postman → Jira
→ Reading HTTP Response & Logging results
This is Part of our Integration Series on The Glide Script — where we cover real-world ServiceNow integrations in the simplest way possible.
💡 Perfect for: ServiceNow Beginners, Developers, Admins & anyone preparing for ServiceNow interviews!
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