Activity Pattern Heat Maps - Excel Template - v1
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This Excel template can be used to visualize activity patterns. Some of the scenarios where you could use this would be visualizing call arrival patterns in call centers, support request arrival patterns in contact/support/service centers, website traffic and order placements. By understanding the arrival patterns, you could make decisions around staffing (in contact/call center example) and website maintenance timing (website traffic example). This template uses simple formulas and some conditional formatting.
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