How to Sync Only Public Comments Between Jira and ServiceNow (2025)
This video shows the Groovy scripting sync logic for Exalate Classic. The logic remains the same for the latest Exalate update in 2026.
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In this video, we discuss a practical use case for customer support and development sync using Exalate. We sync only public comments from ServiceNow to Jira, private messages are not synced.
We also set an automatic sync trigger for a custom checkbox field in ServiceNow: 'u_sync_this' to sync ServiceNow incidents to Jira issues.
Check out the complete Jira ServiceNow integration guide here: https://bit.ly/4c7cT3T
Or book a demo with our integration experts to help you with your use case: https://bit.ly/3X7AUmV