Shopify Tutorial: How To Automate Customer Support with an AI Sales Agent using Tidio
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Welcome! In this video, I’m gonna show you how to add an AI sales and support agent to your Shopify store. This is a super smart way to automate your customer support, to increase your sales, and to create a better experience for your customers — without having to hire any extra team members or spend additional time.
It’s gonna take care of questions instantly, it can recommend products, check order statuses, and basically work for your store 24/7 as a sales and support agent!
This video includes:
How to add an AI support agent to your Shopify store
Customer support automation
Shopify app for improving conversions
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TIMESTAMPS
00:00 - INTRO
00:35 - AI Sales agent vs chatbot
02:12 - Creating Tidio account
03:07 - Installing Tidio on Shopify
03:52 - AI agent is live
04:14 - Testing AI agent
04:50 - Guidance settings
05:18 - Communication style
05:51 - Handoff and escalation
06:54 - Other guidance
07:37 - Actions
08:28 - Syncing catalog with AI agent
09:12 - How to get customers
09:49 - Shopify course
11:06 - OUTRO