Flow Analyzer: Centralized Visibility for Faster Troubleshooting
Understanding Amazon Connect interactions often requires visibility across contact flows, logs, and downstream services. Gathering this context across multiple tools can take time and effort.
Flow Visualizer in CxPortal brings that information together.
It provides centralized visibility into each contact’s journey. Teams can trace block execution across flows, inspect Lambda activity, and review AI Agent transcripts within a single interface, without leaving their workflow:
End-to-end visualization: View the complete contact journey across all Amazon Connect flows in a clear visual format.
Integrated logs: Access CloudWatch and Lambda logs directly within the flow view.
AI agent diagnostics: Review conversation transcripts and system behavior for AI-driven interactions.
Smart recommendations: Receive AI-based guidance to address errors, timeouts, and configuration issues.
Performance metrics: Identify execution times and potential bottlenecks across flows and Lambda functions.
Flow Visualizer helps teams gain faster clarity into contact behavior and operational performance, with less manual investigation and greater confidence in day-to-day operations.