Avaya Aura Review - Customer Solutions Architect Lays Out Honest Thoughts
The on-premises Avaya Aura Platform delivers unified communications and customer service solutions, designed to enhance employee and customer experiences. It is presented as real time communications architecture using session-based collaboration technologies, and is used to enable multi-modal unified communications and omnichannel customer experience solutions.
The session-based architecture of the Avaya Aura Platform combines openness, centralized administration and granular control to create a solution where active participation, pervasive collaboration and quality experiences can take place across the enterprise. Existing PBXs and other third-party communications resources can be combined into a cohesive, centrally managed infrastructure, standardizing the core environment and delivering network access, management and operational cost savings, while laying the foundation for collaborative solutions.
00:00 Introduction
00:04 How do you use this product and what business problems does it solve?
00:33 Please detail areas where this product could be improved?
00:48 On a scale of 1-10, how likely are you to recommend this product if asked by a colleague?
00:53 Describe specific scenarios, based on your experience, where this product is well-suited and where it is less appropriate?
01:18 What other products like this have you used or evaluated?
01:29 What positive or negative impacts, such as return on investment or ROI has this product had on your overall business?
01:45 Does this product deliver value for the price?
01:51 Are you happy with the feature set?
01:55 Did this product live up to sales and marketing promises?
01:58 Did implementation go as expected?
02:05 Would you buy this again?
02:09 Closing