How Does A Hosted Predictive Dialer Work
A hosted predictive dialer is a call center software that dials a list of numbers and connects customers automatically to an available agent. It automatically filters out voicemails and dead-numbers and predicts the availability of agent before calling the next number.
The working of a hosted predictive dialer can be summarized in three steps -
1. Data Collection and Analysis
2. Dialing Method (3:1 or 5:1)
3. Customization and Integration with other applications such as CRM
Check out this video and understand how a hosted predictive dialer works in detail.
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