The Value of Knowledge and Knowledge-Centered Service (KCS®) Best Practices
ComAround Knowledge Specialist, Jenny Hepler shares insight into the power of knowledge in the enterprise and how leveraging Knowledge Centered Service (KCS®) best practices can help organizations better enable a self-service shift-left to zero-level support. Jenny also shares her thoughts on how incredibly important Knowledge Management is in supporting organizational change. Excalibur Data Systems is an authorized partner of ComAround. For more information please visit us at www.excaliburdata.com or send an email to [email protected].