Unlocking AI Power: The Two Key Layers You Need
Shardul Vikram, CTO and Head of Data & AI at SAP Industries & CX, shares how SAP is transforming customer experiences with two layers of AI: SAP Joule , an AI copilot enabling seamless natural language interactions, and embedded AI solutions like the CX AI toolkit. These innovations empower businesses with generative AI capabilities and redefine the way customers interact across the SAP portfolio.
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