Disappointing Promotion News - Example Roleplay with AI
Helen Hooper, Head of Learning Design at VirtualSpeech, expertly navigates a challenging conversation with an AI-driven avatar representing an employee. In this roleplay, Helen delivers the difficult news that the avatar was unsuccessful in their recent promotion application. Using key skills like active listening, empathy, and collaborative problem-solving, Helen works to de-escalate the employee’s frustration and guide the conversation toward a constructive outcome.
This demonstration highlights effective strategies for managing difficult workplace discussions, even when emotions run high.
If you're interested in VirtualSpeech's roleplay exercise, click the link below to learn more:
https://virtualspeech.com/ai-practice...
Chapters:
00:00 Intro
0:39 Why you should practice difficult conversations
0:54 Breaking the bad news empathetically
1:38 Disappointment and anger from employee
2:18 Accusation of ageism and discrimination
3:50 Reassuring employees' value to the company
4:50 Explaining why the employee did not get the role
5:25 Offer to explore training opportunities
6:00 Understanding the frustration and reaffirming the value of employee
6:38 Offering opportunities for training
7:06 Finding a solution to move forward
8:24 Feedback of roleplay exercise
11:18 When dealing with difficult conversations, remember to…