Alienware Premium Support Plus by Dell - My Experience
I finally had an issue with my machine and used SupportAssist to arrange a service call under my Premium Support Plus plan. Let's talk about my experience with it and revisit some themes from my past Alienware videos.
Video about my specs: • My Alienware Specs - Customising My New Ma...
Unboxing video: • Alienware Aurora R8 Unboxing and Review (i...
My specs:
Model: Alienware Aurora R8
Processor: Intel Core i9-9900K CPU @ 4.7GHz OC
Graphics: NVIDIA GeForce RTX 2080 Ti OC 11GB
RAM: 64GB Dual Channel HyperX FURY DDR4 XMP at 2933MHz
SSD: 1TB M.2 PCIe
HDD: 2TB 7200RPM SATA 6Gb/s
Optical: BDRE Drive (Blu-Ray)
PSU: Alienware 850 Watt Multi-GPU PSU
CPU Cooling: Alienware High Performance Liquid Cooling System
Operating system: Windows 10 Home
Not mentioned in this vlog - they were also really good at keeping me up to date on the progress of my support request. They emailed me to let me know parts had been ordered, emailed and texted me to check I'd be home on the day of the repair, used both email and text to send reminders, and I was also called on the day of service with a more specific 2h window to expect the guy to arrive, so I had some certainty to organise my day's plans around it. They really went beyond what I was expecting, so yeah, it actually felt like "Premium Plus" :)
@AlienwareChannel @AlienwareSupport @TechSupportDell
-------------
Links!
Support me on Patreon: / destroyermariko
Just want to send a one-off tip? https://www.paypal.me/MarikoGray
Website: https://www.destroyermariko.com/
Music: https://destroyermariko.bandcamp.com/
Instagram: / destroyermariko
Facebook: / destroyermariko
Tumblr: / destroyermariko
Twitter: / destroyermariko
DeviantArt: http://destroyermariko.deviantart.com/
My bands:
A.D.Destroyer on Bandcamp: https://addestroyer.bandcamp.com/
Rainbow Death Ray on Bandcamp: https://rainbowdeathray.bandcamp.com/
Rainbow Death Ray's website: http://www.rainbowdeathray.com/
-------------
Thanks for watching! x