What is ServiceNow Knowledge Management?
Michael Lombardo, CEO of GlideFast Consulting, gives an overview of the Knowledge Management application in ServiceNow.
ServiceNow Knowledge Management allows users to increase self-service rates for customers and employees and boost agent productivity with contextual knowledge. To learn more about ServiceNow Knowledge Management, visit: https://www.servicenow.com/products/k...
Timestamps:
0:07 — Homepage
0:58 — Searching knowledge base
1:10 — Creating a knowledge article
2:12 — Leveraging knowledge for incident management
3:15 — Using knowledge to communicate information to users
3:50 — Automatically creating knowledge articles
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GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. As an Elite ServiceNow Partner, our expert team of developers and architects have completed over 500 successful ServiceNow projects.
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