Positive Relationship-Building with WordPress Documentation and User Support - WPCampus 2020 Online
Who is this session for?
anyone involved in a distributed web publishing environment
Session description
One of the primary purposes of our content-community-focused WordPress documentation, user support, and training is to communicate information that a user can use to solve a problem they are having. But perhaps a more fundamental purpose is to build a positive relationship with that user so that they will continue to use our product and turn to us and our documentation into the future.
Achieving one purpose - communicating information - can be one way of achieving the other, but it is far from the only way, and while it is impossible to build a good relationship without also communicating accurate and useful information, it is very possible to communicate accurate and useful information in a way that alienates, creates user distrust and apathy, and makes it more likely that users will look elsewhere for the support and information they need, if not the product they want to use.
This talk offers strategies for building relationships with users through the documentation that you write, for pushing users to the documentation in a way that works and empowers them, and for making them feel good about about having had to ask for help.
You can learn more about this session on the WPCampus 2020 Online website: https://2020.wpcampus.org/schedule/wh...
Presenter:
Kenzie Woodbridge
What is WPCampus?
WPCampus 2020 Online was the fifth annual in-person conference for the WPCampus community, a gathering of web professionals, educators and people dedicated to the confluence of WordPress in higher education. The event took place online on July 29-30, 2020. Learn more about the event at https://2020.wpcampus.org.