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In this step-by-step tutorial, you’ll learn how to create a Telegram bot using BotFather, connect it with Kommunicate, train it on your business data, and deploy it to automate customer conversations.
You’ll also see how to set up human handoff, so complex queries can be transferred to a live agent when needed.
This video covers the complete process:
Create your Telegram bot with BotFather
Set up your AI chatbot in Kommunicate
Add instructions, welcome messages, and knowledge sources
Train the chatbot on FAQs, documents, or URLs
Integrate the Kommunicate AI chatbot with Telegram bot
Route new Telegram chats to your AI agent
Enable human handoff for escalations
This tutorial is ideal for support teams, marketers, founders, and businesses looking to automate support, improve response times, and engage users on Telegram.
Chapters:
00:00 – Introduction & Demo
00:33 – Create Telegram Bot (via BotFather)
01:14 – Get Bot Access Token
01:56 – Set Up AI Chatbot in Kommunicate
03:14 – Train AI chatbot with Data (Docs / Website / KB)
04:28 – Integrate Telegram bot with AI Chatbot
05:07 – Configure Bot Routing & Test Responses
06:38 – Add Human Handoff (Live Agent)
07:42 – Test Human Transfer
08:02 – Handle Conversations from Dashboard
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