SWTOR Account Subscription Issues Fix, Refunds, and Support
UPDATE: Use your OLD SWTOR password to login to SWTOR.com, not your new EA password. -- If you are unable to subscribe to Star Wars: The Old Republic on swtor.com, there is currently an issue that is blocking many players from subscribing or buying Cartel Coins. The good news is there is a work around to fix the issue! In short, you need to reset your EA password and then try using a different browser.
If you’re seeing any of these errors on swtor.com:
💬 A maintenance message on swtor.com when the rest of the site is working as usual
💬 SWTOR.com is temporarily unavailable as we are experiencing extremely high traffic.
💬 Your credentials are incorrect or expired. Please try again or reset your password.
💬 The EA Billing and management services cannot be accessed at this time, please try again later.
💬 An error has occurred while trying to process your request. Please, try again later. {0}
1️⃣ Step 1 – Reset Your EA Password
If you do not already have an EA account, one was automatically created for you with your SWTOR.com email and password.
1. Log in to https://ea.com/login
2. Click Forgot Your Password?
3. In the Email or ID box, enter your email address.
4. Check the box beside I‘m not a robot.
5. Click Submit.
6. Check your email inbox for a password reset email.
7. Click the link and follow the instructions to reset your password.
8. Try logging in to swtor.comwith your new password and see if it allows you to log in and
If you don’t have access to your email anymore, that’s an entirely different issue and you will need to contact [email protected] about it.Same thing if you do not have your security key.
2️⃣ Step 2 – Use a Different Web Browser
If you have successfully changed your EA password but still can not subscribe or buy Cartel Coins, there is a chance the error message is “saved” to your computer’s web browser, so to get around that you can use a different browser or computer to log in to your account.
Try logging in from your phone or a different computer if you hadn’t already done that when it was broken
If you are using Microsoft Edge or Explorer, you can download Chrome for free at https://google.com/chrome – install it, then try using it to log in to your swtor.com account and subscribing
If you are using Chrome or any other browser on a Window computer, Microsoft Edge of Microsoft Explorer may already be installed by default. Search for them in your computer’s search bar or Start menu, then try using either to log in to your swtor.com account and subscribing
If you are using Safari on a Mac computer, you can download and install Chrome for free, then try using it to log in to your swtor.com account and subscribing
3️⃣ Step 3 – Post
Changing your password and using a different browser should fix the issue for most players.
If it does not, use your EA account to post in this thread:
https://answers.ea.com/t5/Technical-I...
💰💰💰 What should you do if you were charged money but your account was not subscribed or cartel coins not delivered?
Due to the same issue, some players were charged but were not given what they paid for. If this happened to you here are the steps to take:
Step 1 – Enable your account by following the instructions above to change your EA account and using a different browser.
Step 2 – Request a refund. Contact [email protected] using your email account tied to your SWTOR account and let them know you were charged but didn’t receive what you paid for. SWTOR customer Support is refunding these incorrect charges! unfortunately, due to quarantine, there is a high wait time and support tickets are expected to take up to ten days.
Step 3 – If you still wanted to subscribe or buy cartel coins, once you’ve enabled your account in Step 1, you should now be able to purchase what you’d like succesfully. It does not sound like you need to wait for the refund if you want to go ahead and subscribe.
WARNING! Do not request a charge back or refund through your CREDIT CARD or BANK! This may cause your SWTOR and possibly EA account to automatically be banned as this is a common tactic by scammers. It is very difficult to sort that situation out if it happens, so if you want to preserve your SWTOR account go through the official SWTOR support to get a refund.
📞 SWTOR Phone Support is Closed
The only method to contact SWTOR right now is [email protected] - make sure to email them using your email attached to your SWTOR account. Support wait time is up to ten days due to limited support. If you are having any of these issues email support:
Refunds
Unable to access your account
Password issues
Security Key issues
Money related issues
If you are having an issue ingame, and are subscribed, instead type /bug to report the issue.
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