Broken RGB
When building a PC in 2019 it's almost impossible to avoid RGB elements in your case. With that comes software to control it all or a dinky controller that you will probably lose. Most of the time that software works and some times it stops working and decides that is is going to not work at all ever again. This is what happened to my ASUS aura sync software and no videos on Youtube could solve my problem. so I reached out to ASUS directly and they lead me in the right direction but still where not quite able to fix the problem. They did lead me to the problem and I had to then fix it my self this is that video.
This video is broken into two halves the 1st part is the vlog like troubleshooting process
The second is the explanation along with the steps taken to fix it.
For all of you who need more than an explanation here are the instructions.
Follow these steps to resolve the issue. It seems like a lot of work and a lot of steps but it sure beats the uninstall, reboot, reinstall loop you get caught in trying to "fix" it any other way.
1. Launch Control Panel - Administrativce Tools - Services
a. Locate ASUS services and set them all to disabled.
b. Don't try to Stop the service since there's a good chance the ASUS Com Service won't stop anyway.
example:
ASUS Com Service
ASUS HM Com Service
ASUS System Control Service
AsusFanControlService
2. Reboot the PC
3. Try to remove AURA in the control panel
4. Whether it seemed to work or not continue with the following steps
5. Download/Install/Run CCleaner Free from Piriform
a. Click Tools on left - Highlight AURA if it exists and then click the remove button (don;t bother with uninstall or repair)
b. Click Cleaner on left and Run Cleaner
c. Click Registry on left and then scan and fix issues until no more issues appear
d. Close CCleaner
6. Run regedit and Find ASUS (select Match whole string only)
a. Delete the ASUS entries
7. Finally, and probably the most important step(s)
a. Delete C:\Program Files\ASUS
b. Delete C:\Program Files (x86)\ASUS
c. Using Windows Explorer - Search for any remaining ASUS files - The stray/remaining uninstall files (they look like CAB entries - e.g. {2B71D4DB-C2B0-41C1-9F35-611AF7EAF37E} ) This, I believe is why reinstalling fails.
8. Reboot - Reinstall AURA software
This came from ASUS them self.
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