HP 902 902XL – Bypass Use SETUP Cartridges Error
TECH TIP: HP OfficeJet Printhead Cleaning: • HP OfficeJet Pro 8020 Printing Proble...
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When a new or used HP OfficeJet printer is obtained you may observe the ‘#USE #SETUP #CARTRIDGES’ alert message with your HP 902 or 902XL cartridges. Typically the Instant Ink Setup H cartridges are required to reinitialize the printer and will not allow use of HP OEM regular or extra large tanks, 3rd party aftermarket or refilled HP original ink cartridges to function. However, if the original Setup cartridges are not available, you may bypass the lockout message by performing the following steps:
1. Navigate to the SUPPORT MENU by pressing the Return button 4 times in a row (Note: the Return button will not be illuminated but is located at the bottom left of menu).
2. Under SUPPORT MENU, scroll down to the SYSTEM CONFIGURATION MENU.
3. At SYSTEM CONFIGURATION MENU, select OK.
4. At the TRADE OOBE MENU, select OK.
5. At the TRADE SUPPLIES DISABLED MENU, select OK.
6. HP OEM regular, aftermarket or refilled ink cartridges may now be used in the printer.
Note 1: In some cases, the SUPPORT MENU may not initially appear, you may need to first remove the ink cartridges, restart printer, then press the RETURN key four times. If this still does not allow access, then reinstall your used or standard ink cartridges and try again.
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For #HP902 #printer systems and associated #ink #cartridge #errors such as: “ cartridge #problem ”, " #Incompatible ", “ #Missing or #damaged”, " #Failure " “Ink #Cartridges Problem”, #Depleted or “ #Remove and #Reinstall the indicated cartridge” the #printer may #fail to #detect the #HP902 or #HP902XL cartridge’s electronic #smart #chip which is affixed to the rear side of #cartridge or the ink cartridge’s #plastic restraining #tab is not properly #locking the cartridge into the printer’s #PRINTHEAD assembly.
To confirm cartridge to printer #connectivity you will want to first confirm that the cartridge is fully locking into position and cartridge’s plastic tab is properly aligned and providing adequate tension. Remove the suspect ink cartridge from the printer and gently pull out on rear restraining latch to ensure it is extending away from cartridge body. Be careful not to bend the tab out more than 1.27 cm or approximately half of an inch (0.5” in.) as pulling on the plastic tab too hard could cause the tab to break off - so please be gentle with it.
You should also inspect cartridge’s smart chip for ink residue or scratches – thoroughly clean surface with a damp cloth or towel.
For printers that display #error #messages such as “ #incompatible cartridge”, “ remove and re-install cartridges” or “The following cartridges are #not #intended for #use in this Printer” then it is possible that a newer version of HP printer #firmware may have been installed onto your printer and the cartridge chip or chips are now #locked #out. A new chip will need to be installed.
For advanced printer troubleshooting and recovery tips please refer to my other support videos.
Supported Printers:
HP OfficeJet 6950 All-in-One Printer
HP OfficeJet 6951 All-in-One Printer (P4C86A)
HP OfficeJet 6954 All-in-One Printer (P4C81A)
HP OfficeJet 6958 All-in-One Printer
HP OfficeJet 6962 All-in-One Printer (T0G25A)
HP OfficeJet 6975 All-in-One Printer
HP OfficeJet 6979 All-in-One Printer
HP OfficeJet Pro 6958 All-in-One Printer
HP OfficeJet Pro 6960 All-in-One Printer
HP OfficeJet Pro 6961 All-in-One Printer
HP OfficeJet Pro 6963 All-in-One Printer
HP OfficeJet Pro 6964 All-in-One Printer
HP OfficeJet Pro 6966 All-in-One Printer
HP OfficeJet Pro 6968 All-in-One Printer (T0F28A)
HP OfficeJet Pro 6970 All-in-One Printer (T0F33A)
HP OfficeJet Pro 6971 All-in-One Printer
HP OfficeJet Pro 6974 All-in-One Printer
HP OfficeJet Pro 6975 All-in-One Printer (J7K36A)
HP OfficeJet Pro 6976 All-in-One Printer
HP OfficeJet Pro 6978 All-in-One Printer (T0F29A)
HP OfficeJet Pro 6979 All-in-One Printer
Supported Cartridges:
HP 902 Black (T6L98AN140)
HP 902 Cyan (T6L86AN140)
HP 902 Magenta (T6L90AN140)
HP 902 Yellow (T6L94AN140)
HP 902XL Black (T6M14AN140)
HP 902XL Cyan (T6M02AN140)
HP 902XL Magenta (T6M06AN140)
HP 902XL Yellow (T6M10AN140)
HP 906XL Black (T6M18AN140)
NOTE: If the error message ‘ PRINTHEAD PROBLEM ’ or numerical printhead code is observed on the printer, it is suggested you remove all four cartridges and power off the printer. Power on printer and reinstall all four cartridges to see if it clears. If the problem persists then the internal PRINTHEAD may be electrically damaged or at end of life. In the majority of cases complete printer replacement is usually required, since the PRINTHEAD is not a consumer replaceable part.
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TECH TIP: HP OfficeJet Printhead Cleaning: • HP OfficeJet Pro 8020 Printing Proble...
For additional printer #servicing #tips refer to my other #Uncle #Hulka #Tips videos.