Dig Into Conversational AI: Introducing the Conversation Construction Guide
★ Event Details:
Conversational Collective is debuting our community-built Conversation Construction Guide. The guide covers the building blocks for building conversational AI experiences as well as essential resources for conversational AI practitioners and business leaders. BUT—we’re not done! The guide is a living document that needs input from the community. In this launch event, the Conversation Construction Guide committee will share why they built the guide, what it contains so far, and how YOU can get involved.
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★ Event Panelists:
Inge De Bleecker - Principal UX and Conversational AI Consultant at Outrider UX
Inge is a UX and CX leader, consultant, and author with over 20 years of experience. She has worked on conversational interfaces, mobile and web applications, and IoT devices for household names as well as startups in major verticals. Inge’s current focus is on conversational applications; she believes it's time to create conversational experiences that users use and love.
Inge writes for CMSWire on customer experience topics. She co-authored the book Remote Usability Testing with Rebecca Okoroji. The pair also created the USERIndex benchmark, freely available at www.userindex.org.
Inge De Bleecker on LinkedIn ➡ / idebleecker
Outrider UX website ➡ https://outriderux.com/
John Kelvie - CEO at Bespoken
John Kelvie is the Co-Founder and CEO of Bespoken. Since 2017, Bespoken has worked with brands like Mercedes-Benz, Roku, Moen, State Farm and many more to help them deliver high-quality, scalable, and always available conversational experiences. Bespoken is the recognized leader in automated testing, training and monitoring for voice and chat - we are partners with Amazon, Five9, Genesys, Google, and were part of the inaugural Google Voice AI Accelerator earlier this year.
John Kelvie on LinkedIn ➡ / john-kelvie
John Kelvie on Twitter ➡ / jpkbst
Lauren Golembiewski - CEO and Co-founder at Voxable
Lauren Golembiewski is on a mission to improve the world with conversational AI. Lauren is a conversation designer who has helped teams at companies like AT&T, GoDaddy, Keller Williams, Overstock.com, and SXSW design their conversational AI experiences. As a conversational AI expert and thought leader in the space she spent years alongside her clients and students suffering painful inefficiencies due to poor conversational AI tooling. That’s why she built Voxable—the platform that helps enterprise teams create and manage their conversational AI experiences at scale.
Lauren Golembiewski on LinkedIn ➡ / laurengolem
Lauren Golembiewski on Twitter ➡ / laurengolem
Maaike Coppens - Chief Design Officer at OpenDialog
Maaike is an internationally respected conversational product design expert, speaker and author. She has substantial experience in user experience design for startups and major brands including AccorHotels, Groupe SEB, Pierre & Vacances and many more.
Maaike is the co-author of the Voice UX Workbook, and currently finalizing her next book on conversational UX design.
Maaike joined forces with the amazing team at GreenShoot Labs to lead the design effort on translating their sophisticated conversational experience framework into a no-code platform to design, build and deploy conversational applications that work: OpenDialog.
Maaike Coppens on LinkedIn ➡ / maaikecoppens
OpenDialog website ➡ http://opendialog.ai/
Matt Buck - CTO and Co-founder at Voxable
Matt Buck is the CTO and Co-founder of Voxable. He worked as a full-stack engineer at everything from early-stage startups to public, multinational corporations for over a decade before starting a conversational AI agency in 2015. In 2021, he co-founded Voxable, the platform that helps enterprise teams create and manage their conversational AI experiences at scale. He also serves as a co-organizer for Conversational Collective.
Matt Buck on LinkedIn ➡ / mattbuck
Matt Buck on Twitter ➡ / techpeace
★ Event Host:
Meredith Schulz - Sr. Conversation Design Manager at LivePerson
Meredith has over 15 years experience working with product and engineering teams, helping increase engagement via conversational interfaces, marketing and in-app experiences. Meredith currently manages a conversation design team across a portfolio of consumer brands at LivePerson, where they create 1:1 sales and support experiences for Web messaging, SMS, Apple Business Chat, Google’s Business Messages, WhatsApp, Messenger, and other messaging channels. Meredith is also a co-organizer for the Conversational Collective meetup.
Meredith Schulz on LinkedIn ➡ / meredithschulz
Meredith Schulz on Twitter ➡ / meredithschulz