Grouped Choice Input Control in Virtual Agent in ServiceNow
Virtual Agent Utah feature #2.
Have you faced these two limitations in Virtual Agent :
1. Multiple Selection Input field
2. Asking same group of questions at same screen
If yes, ServiceNow came up with a solution to these issues in #Utah release with the introduction of :
Grouped Choice user input control.
Now, using this input control you can group all set of related questions together and allow users to select multiple choices for the same question.
As usual, it is very easy to implement and start using it. Also, it gives you features to further enhance the user experience, like adding images etc. It's a versatile input control to help your users and developers consolidate questions which are of same flavor, so they don't have to answer questions one by one(using multiple Inputs or static controls).
But hold on.
As it is a new enhancement, it comes with a limitation, that it can be only used on web browser of Virtual Agent and not in other integrations : Slack, Teams etc. So, before using this please ensure you don't use it in any of your integrations. Although, I am pretty sure that our awesome developer of Virtual Agent are already working on this and it will be fixed in upcoming releases.
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