How to Sync Custom Data Between Jira, Zendesk, & more Using Exalate HTTP Client Scripts? (2025)
This video shows the Groovy scripting sync logic for Exalate Classic. The logic remains the same for the latest Exalate update in 2026.
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Learn how to use HTTP client scripts within Exalate's scripting interface to sync ANY custom data that isn't available out-of-the-box!
In this tutorial, we'll demonstrate advanced data synchronization techniques using REST API calls to fetch and sync information across platforms like Jira and Zendesk.
What you'll learn:
✅ Setting up httpClient scripts using Exalate's Script mode
✅ Making REST API calls to fetch additional data
✅ Parsing API responses and extracting custom fields
✅ Syncing complex data structures between platforms
Example in the video:
• Organization Data Sync: Fetch organization names from Zendesk using organization_id and sync to the Jira description field
• Parse organization_id from ticket REST API response
• Use httpClient to retrieve full organization details via secondary API endpoint
• Package custom data into the replica object for cross-platform sync
This method opens up unlimited sync capabilities: sprint information, web links, user profiles, custom metadata, external system references, audit trails, project details, and ANY data accessible via REST API across Jira, ServiceNow, Azure DevOps, Zendesk, and other enterprise platforms.
Perfect for:
System administrators, DevOps engineers, IT service managers, and integration specialists who manage complex multi-platform environments across departments or companies.
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🚀 Integration use cases: • Exalate Integration Use Cases (2025)
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