SLA |SLA Timing |L2 Unix production support
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What is SLA.
Benefits of SLA.
How the SLA will be decided.
SLA timing.
Priority and severity.
L1 IT support.
L2 IT support
Contents of this video:
0:00 What is SLA?
0:59 Name the 3 types of SLAs?
02:12 Benefits of SLA?
05:21 Live Ticket SLA Example.
06:23 How the SLA will be decided.
06:40 Priority levels.
08:30 How to create Priority tickets based on impact and severity.
11:58 Examples of SLA, p1, p2, p3,p4 and P5 tickets.
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