Net Promoter Score (NPS) how it works
NPS, or Net Promoter Score, allows you to measure customer satisfaction by asking a simple question. It was developed by a Bain & Co** consultant named Fred Reichheld, author of the book "The Ultimate Question." This video shows you how it works. You'll learn how to measure your promoter, passive, and detractor scores.
For more information: https://bit.ly/3Ly5hth
The book: https://www.amazon.com/Ultimate-Quest...
More information on the Net Promoter Score in this article: http://www.strategemarketing.com/comm...
*Net Promoter Score is a registered trademark of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.