Custom Action in Flow Designer | Explained with Use Case
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A Custom Action in ServiceNow Flow Designer is a reusable component that allows you to encapsulate a set of steps (logic, scripts, integrations, or transformations) into a single unit. This action can then be used across multiple flows, subflows, or applications, helping reduce repetition and improve maintainability.
Instead of writing the same logic again and again in different flows, you create a Custom Action once and reuse it wherever needed.