if you have a laptop that has a hotkey feature to control brightness, & you are wondering why it is no longer working, i would highly suggest to FIRST look to make sure your drivers are up to date!
freeware #DriverBooster:
https://www.iobit.com/en/driver-boost...
again, i have only tried so on the win10 OS, and on a laptop... for desktop it is not really an issue since you have monitor controlling your brightness...