How does your team sound answering the phone? Special Feature with our Advanced Phone Mastery Coach!
HOW DOES YOUR TEAM SOUND ANSWERING THE PHONE AT YOUR DENTAL OFFICE??
It is easy to forget that how we SOUND on the phone is actually really important!
To many, as soon as the word ‘etiquette’ is said, their immediate reaction is - “Well, I don’t need an etiquette lesson!” (Yes! We heard you... [;-)
We are not saying that everyone is in need of an etiquette lesson - our Advanced Phone Mastery Coach, Missy, does have a few pointers and take-aways from a recent mastermind call though that she is here to share with us! We recommend taking a moment to consider this:
1. It can be easy to forget that it is a person in need, calling your office!
2. YOU NEED TO ANSWER YOUR PHONES - during the day, callers should not get to your voicemail. Find a way to answer your calls!
3. Every time the phone rings in a dental office, there is a reason that person is calling!
4. We need to do everything we can to take advantage of that small window of time we have to help convert those callers into patients and get them into the schedule!
5. It is RUDE to answer the phone then place the caller directly on hold, why not ASK first?
6. We need to take the time to remember that caller IS a person!
7. We want every person who calls to feel like and KNOW that we are going to make the time to take care of them!
NOT A MEMBER YET? JOIN US FOR ADVANCED PHONE MASTERY TRAINING!
Get started with a membership at Front Office Rocks to explore and share our growing library of dental team training videos, documents and resources with your entire dental team - then join our Advanced Phone Mastery Group to gain access to our advanced training program offering communication strategies and skills which will help you use the phone as a tool, instead of treating it as a nuisance! https://frontofficerocks.com/advanced...
READY FOR OUR LIVE TRAINING WORKSHOP? Is your dental team in the Indianapolis, Indiana area? Join our team LIVE June 2020 for our upcoming Front Office Rocks Live Workshop all about Phone Skills and Customer Service, or purchase a Virtual Ticket and gather your team to tune in virtually from the comfort and ease of your office! https://frontofficerocks.com/live-den...
Have a thought or tidbit of advice to share on the topic? We would love to hear about it. Feel free to add your comments below!
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