Configuring the Remedyforce Self Service 3.0 Webinar
Please join Paul as he covers Configuring the Remedyforce Self Service 3.0 in the September 29, 2021 webinar.
In this session he will review how to configure the Self Service 3.0 to improve the end user experience. Some of the topics are: broadcast messages, branding, common request, general settings, search settings and layouts.
Paul Gonzalez is a Staff Specialist Technical Support Analyst
Webinar Index
00:13 Agenda
00:29 Overview
01:30 Banner Settings
04:09 Self-Service Branding
09:05 Superbox for Self Service 3.0
13:45 Service Request in Self Service
19:57 Email Conversation with Messages
22:05 Customizing Submit a Ticket
24:17 My Activity Display Fields
26:35 Manage Approval Display Fields
30:00 Troubleshooting
31:40 References/Summary
Webinar References
https://docs.bmc.com/docs/BMCHelixRem...
https://docs.bmc.com/docs/BMCHelixRem...
https://docs.bmc.com/docs/BMCHelixRem...