From Wild West to Strategic Workflows: Alexis on Building Channel 2.0
Host Kameron Olsen sits down with Alexis of John Alexander Consulting to map the channel's evolution from relationship selling to rigorous, process-driven advisory. They unpack how formal scopes and proactive legal terms protect customers, why cloud and security deals demand application-first discovery, and how a customer-facing platform spanning project management, inventory, and TEM creates ongoing value. Alexis explains where Al reduces operational drag without replacing trusted advisors, makes the case for evergreen commissions through continuous engagement, and outlines what best-in-class suppliers do: meaningful councils, clear day-2 support, and fast escalation paths. Two real-world case studies show how smarter design and tighter ops shorten time to remediation and improve economics.