HP OfficeJet Protected Cartridge & How to Disable
TECH TIP: HP OfficeJet Printhead Cleaning: • HP OfficeJet Pro 8020 Printing Problems – ...
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For an HP #OfficeJet 6301 #printer cartridge #error, if your standard (or high capacity), #refilled or aftermarket #HP62 series ink cartridge is displaying an error message such as: ' #Protected #Cartridge #Installed ' or ‘the #indicated cartridge can only be used in the #printer that initially used it and must be replaced’, etc., then the HP ink cartridge has been permanently #disabled for use in all printers, except for the original printer that it was first installed into….which unfortunately could be located anywhere in the world at this point.
Always ensure the ‘Cartridge Protection’ feature is turned OFF or DISABLED on your HP printer.
You will need to disable this setting on your #HP #OfficeJet #inkjet printer to avoid future #HP62 #ink #cartridges #lockout; the easiest method to #disable cartridge #protection is to #restore the printer to it’s #Factory #Default #Settings which can be achieved via the printer’s control panel display buttons (or via printer #driver #software menu).
Depending on your exact #HP #printer model version, the following steps may vary slightly but will generally be similar.
1) On the printer’s control panel display (or printer driver software on computer) either select Setup – Tools, or Setup – Printer Maintenance.
2) Scroll down to select Restore Factory Defaults.
3) Once selected the Restore Factory Defaults window will prompt a warning. Click Yes or Continue to proceed with Restore Factory Defaults.
4) After clicking Yes or Continue the printer will proceed to restore factory defaults and restart automatically.
5) The ‘Protected Cartridge’ feature is now disabled. Unfortunately, if you currently have a ‘protected’ ink cartridge installed it will need to be disposed of and replaced with a new cartridge. For 2 cartridge-based printer models you will need to replace both ink cartridges as it is very likely both cartridges have been infected and permanently disabled by the printer’s software.
Moving forward any new HP 62 or HP 62XL ink cartridge installed into your printer will not be protected and may be #reused or #recycled for future use later.
NOTE 1: You may also disable cartridge protection if internet or web-based printer software was installed with the printer.
NOTE 2: Leaving the printer sit overnight with a recently protected / locked-out cartridge will infect the other ink cartridge while the printer is in the idle state. This can occur in less than 1 hour.
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Supported HP 62 and HP 62XL Ink Cartridges:
• HP 62 #Black ( #C2P04AN )
• HP 62XL Black ( #C2P05AN )
• HP 62 #Color ( #C2P06AN )
• HP 62XL Color ( #C2P07AN )
Supported HP 62 ink series printer models:
HP ENVY 5540 Printer
HP ENVY 5541 Printer
HP ENVY 5542 Printer
HP ENVY 5543 Printer
HP ENVY 5544 Printer
HP ENVY 5545 Printer
HP ENVY 5546 Printer
HP ENVY 5547 Printer
HP ENVY 5548 Printer
HP ENVY 5549 Printer
HP ENVY 5640 Printer
HP ENVY 5642 Printer
HP ENVY 5643 Printer
HP ENVY 5644 Printer
HP ENVY 5646 Printer
HP ENVY 5660 Printer
HP ENVY 5661 Printer
HP ENVY 5663 Printer
HP ENVY 5664 Printer
HP ENVY 5665 Printer
HP ENVY 5742 Printer
HP ENVY 7600 Printer
HP ENVY 7640 Printer
HP ENVY 7642 Printer
HP ENVY 7643 Printer
HP ENVY 7644 Printer
HP ENVY 7645 Printer
HP ENVY 8000 Printer
HP ENVY 8005 Printer
HP OfficeJet 5740 Printer
HP OfficeJet 5741 Printer
HP OfficeJet 5742 Printer
HP OfficeJet 5743 Printer
HP OfficeJet 5744 Printer
HP OfficeJet 5745 Printer
HP OfficeJet 5746 Printer
HP OfficeJet 6301 Printer
HP OfficeJet 8040 Printer
HP OfficeJet 8045 Printer
HP OfficeJet 200 Mobile
HP OfficeJet 250 Mobile
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For printers that display ink or printer system error messages such as “ #incompatible cartridge”, “cartridge #problem” or “ #Ink #System #Failure” then it is possible that a newer version of HP printer #firmware may have been installed onto your printer and the cartridge #chip or #chips are now #locked out, or there is not enough ink inside the cartridge to support print operations.
TECH TIP: HP OfficeJet Printhead Cleaning: • HP OfficeJet Pro 8020 Printing Problems – ...
For #advanced #printer #troubleshooting and recovery tips please refer to my other #Uncle #Hulka support videos.