General Console Settings Webinar
Please join Paul as he covers General Console Settings in the November 18, 2021 webinar.
In this session he will review General console settings, Record locking, Console view settings, Highlighting of Records , Broadcast, Configure smart suggestions, customize menu, and console layout.
Paul Gonzalez is a Staff Specialist Technical Support Analyst
Webinar Index
00:12 Agenda
00:26 Overview
01:28 Enable Console Dashboards & Quick Views
04:01 Enable SmartView
06:47 Enable Activity Feed
08:49 Enable Services and CIs Slider
12:46 Enable Console View Customization
16:20 Display Salesforce Sidebar (Classic)
18:01 Enable Layout Type Validation
20:36 Restrict Access
23:07 Record Locking
26:18 Broadcast Settings
28:36 Troubleshooting
30:25 References/Summary
References
https://docs.bmc.com/docs/remedyforce...
https://docs.bmc.com/docs/remedyforce...
https://docs.bmc.com/docs/display/rem...
https://docs.bmc.com/docs/bmcremforce...