SENT THE WRONG PIX? HOW TO REQUEST A REFUND ON NUBANK
Did you make a mistake with a Pix payment on Nubank or fall victim to a scam and now want a refund? In this short video, I explain, in simple language, the real possibilities: when the recipient can return the money immediately using the "Refund/Return" function in the app, and when you need to file a dispute with Nubank to try to get a refund through the Central Bank's Special Return Mechanism (MED) in cases of fraud. I also show you where to find the transaction in the app, how to contact support, what information to include in the complaint, and why acting quickly increases the chances of getting the money back into your account.