Dentists - Here's The Top 5 Problems With Your Phones
Data only matters if you know what to do with it when it comes to answering the phones. The telephone is our lifeline to the outside, to our current patients, and our new patients and I believe that how we answer every phone call is a very important skill that we should train at the dental office on a regular basis. Whoever is answering the phones at your practice is the first impression new patients will have of your practice and it’s important that you train anyone that’s handling new patient calls. It’s one of the things that we don’t do well; typically, we take somebody brand new and we put them on the phones and say “Here! Let’s try you out on the phones, we’ll see how you do”. Don’t do that; get them completely trained to answer the phone and here’s a few of our do’s and don’ts to get your started.
Want more new patients? It starts with the phones and customer service - Join us July 24th - September 30th for a one-of-a-kind training experience.
https://frontofficerocks.com/new-pati...
This event is an online coaching workshop for dental teams delivered live, because the phones are the MOST IMPORTANT piece of technology in your office.