2. Call Queues v18 - Advanced Certification
This module takes you through the steps required to setup your queues correctly, logging extensions in and out of queues, manager and agent rights and more.
2.1 Call Queue Functionality
2.2 Polling Strategies
2.3 Queue Options
2.4 Extension Login / Logout
2.5 Queue Manager Rights
2.6 Queue Web Meeting in a Call Queue
Presented in Part 1 of our Advanced Training, in conjunction with all the reading material provided on the 3CX website (https://www.3cx.com/3cxacademy/videos...) provides you with all the knowledge to pass the Advanced Certification test.