Seamless CXM with Konnect Insights + Salesforce
Seamless Customer Experience Management with Konnect Insights + Salesforce integration. In this session, our experts cover the following aspects of the integration.
5:09 Konnect Insights on the Salesforce App Exchange
6:47 Agenda
9:03 Why Konnect Insights + Salesforce
10:30 Understanding Omni-channel Experience
17:20 Significance of Marketplace for Saas platforms
22:29 Use Cases of Konnect Insights + Salesforce
31:55 Demo: Integrating Konnect Insights + Salesforce
41:23 How long does the integration take
42:15 Is Konnect Insights suitable for all Service Cloud Customers
42:42 Use case of the integration for a marketing use case
42:57 How to map the same customer on multiple platforms
43:51 Can we set automation for the status of the case as per the requirement
45:28 Konnect Insights reporting within Salesforce
47:01 Compliance
47:43 CCaaS use cases to receive calls within Konnect Insights
To know more about the integration click on the following link: https://bit.ly/49CBRHA
For more information regarding the integration or to have a look at this integration for yourself, click on the following link: https://bit.ly/3V0wBZD