Introduction to the Viable System Model VSM
The clip describes the steering and communication structure of an organization as the neurology of a business, besides its physiology (processes) and anatomy (structure). This third dimension of organization - forgotten by classical organization theory - defines a companys steering and communication structure, based on insights from the scienece of control and communication : Managerial-Cybernetics and the work of Stafford Beer in particular.
Let's get introduced to the model, its meaning and use in practice.