I built a Customer Support AI Agent For an Ecommerce store (n8n tutorial)
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In this video, I build a complete AI support agent for an e-commerce store from scratch. This system automatically classifies incoming customer emails, finds the correct information from your own knowledge base, and drafts a perfect reply, ready for your team to review and send.
We'll cover:
How to classify incoming emails into categories like "Support" or "Promotional."
Building a RAG (Retrieval-Augmented Generation) system to answer questions based on your own documents.
Using a vector database (Supabase) to create a "brain" for your AI agent.
Prompting an AI agent to draft human-like email replies with the retrieved information.
How to notify your team on Telegram when a new draft is ready for review.
Timestamps
00:00 - Intro
01:55 - The 4-Step System
03:23 - Part 1: Trigger & Classify Incoming Emails
07:31 - Part 2: The RAG System
08:10 - The Agent's Brain
09:11 - Prompting the AI Agent
14:30 - Part 3: Informing Team via Telegram
16:53 - Live Demo
19:42 - Outro