Liz Tsai, CEO and Founder at Hi Operator | AIMinds
Liz Tsai of HiQ explores AI's impact on customer support automation, from her career shift to tech to integrating AI for enhanced interactions and compliance.
Episode Highlights:
-Liz shares her journey from commodities trading to tech, ignited by a startup opportunity in San Francisco.
-Liz established HiQ to transform customer support through AI-driven automation.
-In 2017, HiQ shifted focus to backend automation due to limitations in conversational AI.
-HiQ automates repetitive tasks and uses AI to monitor and enhance real-time customer interactions.
-Large language models automate responses and backend tasks, ensuring compliance and satisfaction.
-Balancing automation benefits with human oversight in complex interactions to maintain service quality.
-HiQ continues refining AI to enhance customer service with a blend of technology and human expertise.
-------------------------------------------------------------
Connect with Liz Tsai and Hi Operator
/ liz-tsai-cx
https://www.hiq.cx/
https://www.hioperator.com/
PL-ai-N Speak Podcast on LinkedIn - / theater
Connect with Demetrios:
/ dpbrinkm
Connect with Deepgram:
https://deepgram.com/
/ deepgram
https://x.com/deepgramai
/ deepgram
Join the Deepgram Discord Server!
/ discord