How to make A dialogflow FAQ bot using knowledgebase connector | Kommunicate
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Bots are the hotshots in the customer support market. Additionally, with the rise of self-service, bots have become more important. In this post, we will learn how to create an FAQ bot. It’s simpler than you imagine.
We will be using Google Dialogflow’s Knowledge Connectors. These are nothing but a set of documents that feed questions to your bot and helps your fetch answers for the same.
While building a bot in Dialogflow, you define intents that reflect the questions your users may ask. What Knowledge Base Connector does is to complement the defined intents by parsing documents such as FAQs and articles to find questions and responses.
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