IELTS General reading activity - email
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📝 Test Yourself:
Listen to or read this email and answer the following questions. Don't worry if you find it challenging at first – practice makes perfect!
1) Identify three key pieces of information provided in the email regarding book loan conditions at Cotis Library.
2) What are the consequences for patrons who return materials after the due date?
3) What options are available for patrons to apply for a library card at Cotis Library?
ANSWERS BELOW
Three key pieces of information regarding book loan conditions at Cotis Library are:
Borrowing Privileges: Individuals need a valid library card to borrow materials.
Loan Period: The loan period for books is three weeks, with the option to renew if needed.
Overdue Fines: Overdue fines are imposed for materials returned after the due date.
The consequences for patrons who return materials after the due date are the imposition of overdue fines. The email specifies an overdue fine of $0.25 per day for books, accruing until the maximum fine for each item (replacement cost) is reached.
Patrons can apply for a library card at Cotis Library by presenting a valid form of identification and proof of address at the circulation desk.
TRANSCRIPT
Dear Liz,
I hope this email finds you well. Thank you for your inquiry regarding the book loan conditions at Cotis Library. We appreciate your interest in our library services and are pleased to provide you with the information you requested.
At Cotis Library, we strive to offer a seamless borrowing experience for all our patrons. Below, I have outlined the key details of our book loan conditions:
Borrowing Privileges: To borrow materials from Cotis Library, individuals must have a valid library card. If you do not already have a library card, you can easily apply for one at our circulation desk by presenting a valid form of identification and proof of address.
Loan Period: The loan period for books at Cotis Library is three weeks. This means that books borrowed from our library are due for return three weeks from the date of checkout. However, we offer the flexibility to renew books for an additional loan period if needed, provided there are no pending holds on the item.
Renewals: Patrons have the option to renew borrowed books for an additional loan period if needed. Renewals can be done online through our library catalog, over the phone, or in person at the circulation desk. Please note that renewals are subject to availability and may not be possible if the item has been requested by another patron.
Overdue Fines: Cotis Library imposes overdue fines for materials returned after the due date. The overdue fine for books is $0.25 per day, and fines accrue until the maximum fine for each item is reached, which is the replacement cost of the item. Patrons with outstanding fines may have their borrowing privileges suspended until fines are paid.
Lost or Damaged Materials: Patrons are responsible for lost or damaged materials borrowed from Cotis Library. If a borrowed item is lost or damaged beyond repair, the patron must pay the replacement cost of the item, in addition to any accrued fines.
Holds and Reservations: Patrons may place holds or reservations on materials that are currently checked out by other borrowers. When the reserved item becomes available, the patron will be notified, and the item will be held for pickup for a specified period.
I hope this information addresses your queries regarding our book loan conditions. If you have any further questions or require additional assistance, please do not hesitate to contact us at 01345 317 869 or www.cotislibrarys.com. Our friendly staff members are always ready to assist you.
Thank you for considering Cotis Library for your reading and research needs. We look forward to welcoming you to our library soon.
Warm regards,
Anna
Cotis Library assistant