Part 1:Live Demo – Amazon Connect For Airline. Prepare a Call Flow
Use case:
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Booking
Ask from, to : city, date, no of passenger -
Ask for confirmation through button
List view : flight details
Saver, Flexi plus, Super 6E
Book button
Ask Mobile number, email
Display price,
Payment - Transfer to an agent
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Manage:
Ask Email, PNR ,
Display flight details : edit or cancel
Edit- ask for new date
Cancel - mobile number - will just cancel display + send email
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Info - Flight status
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Contact us : Transfer to an agent
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A complete demo from scratch to prepare a chatbot for Airline services.
This video is part of complete the series.
Using services:
Amazon Connect
Lex
Lambda
Features:
Lex intent NLP
Interactive message: List, Carausal, Button ( Quick reply)
Slot - City, number, email, name, mobile number
Transfer to live agent, Handle Routing profile, User management, and Security Profile.
Calling Lambda from Lex
Email AWS SES Integration
Axios API Integration
Github Live demo code:
https://github.com/rajivcoomar/AWSCon...
Github code for AWS Interactive message: https://github.com/rajivcoomar/AWSCon...
Github code to run locally: https://github.com/rajivcoomar/Dialog...
Part 1 Call Flow: • Part 1:Live Demo – Amazon Connect For...
Part 2 Main Menu: • Part 2:Live Demo – AWS Connect For Ai...
Part 3 Slots for Flight Booking: • Part 3:Live Demo – AWS Connect For Ai...
Part 4 Carousel, LIST interactive message: • Part 4:Live Demo – AWS Connect For Ai...
Part 5 Slots for Customer info: • Part 5:Live Demo – AWS Connect For Ai...
Part 6 Transfer to Agent & Routing: • Part 6:Live Demo – AWS Connect For Ai...
Part 7 Email AWS SES Integration: • Part 7:Live Demo – AWS Connect For Ai...
Part 8 API Integration: • Part 8:Live Demo – AWS Connect For Ai...
Part 9 Chatbot Hosting: • Part 9:Live Demo – AWS Connect For Ai...
More Updates coming soon...
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