I get an error message - iComfort cannot connect with S30
From https://www.justanswer.com/ythi
JustAnswer Customer from San Antonio, TX: I get an error message - iComfort cannot connect with S30 Smart Hub - when I reboot the thermostat.
JustAnswer Customer from San Antonio, TX: Worked earlier but now it won't connect.
Pearl Wilson: Assistant: Who makes your thermostat?
Pearl Wilson: Assistant: How old is it?
JustAnswer Customer from San Antonio, TX: Lennox.
JustAnswer Customer from San Antonio, TX: One year.
Pearl Wilson: Assistant: How long has this been going on with your LENNOX thermostat?
Pearl Wilson: Assistant: What have you tried so far?
JustAnswer Customer from San Antonio, TX: Like I said in my response it was working all day yesterday.
JustAnswer Customer from San Antonio, TX: Got up in the middle of the night and I couldn't wake up the thermostat.
JustAnswer Customer from San Antonio, TX: Pressed the rest button on the side of the screen unit and it went through the boot up and got the error message above.
JustAnswer Customer from San Antonio, TX: Rebooted several times and it always hangs up at that message.
Pearl Wilson: Assistant: Is there anything else the HVAC Tech should know before I connect you?
Pearl Wilson: Assistant: Rest assured that they'll be able to help you.
JustAnswer Customer from San Antonio, TX: Not that I can trhink of.
Tamar D: HVAC Mechanic II / Service Tech: Hi, my name is Tamar.
Tamar D: HVAC Mechanic II / Service Tech: I'm your personal HVAC/APPLIANCE Expert on JustAnswer.
Tamar D: HVAC Mechanic II / Service Tech: First of all I would like to thank you for using JustAnswer I'm sorry to hear you're having issues with your equipment today.
Tamar D: HVAC Mechanic II / Service Tech: I know first hand how frustrating that can be if you give me a few moments I will provide a response to you on your issue.
Tamar D: HVAC Mechanic II / Service Tech: * Please afford me the same patience I will afford you when it comes to responding.
Tamar D: HVAC Mechanic II / Service Tech: I will do my best, * * am human, may be in the field, and cannot respond instantaneously*
JustAnswer Customer from San Antonio, TX: OK
Tamar D: HVAC Mechanic II / Service Tech: Hi, communication issue can be the hardest ones to solve.
Tamar D: HVAC Mechanic II / Service Tech: Do you have a multimeter?
Tamar D: HVAC Mechanic II / Service Tech: What is the exact model# * the thermostat, do you have mag mounts for your thermostat?
JustAnswer Customer from San Antonio, TX: Have a multimeter.
JustAnswer Customer from San Antonio, TX: Model is S30.
JustAnswer Customer from San Antonio, TX: no mag mounts
JustAnswer Customer from San Antonio, TX: I'll get back to you if I need to.
JustAnswer Customer from San Antonio, TX: Calling local service; it's under warranty
Tamar D: HVAC Mechanic II / Service Tech: I would start by confirming voltage to the thermostat.
Tamar D: HVAC Mechanic II / Service Tech: This will be an issue with the hub, or the thermostat itself.
Tamar D: HVAC Mechanic II / Service Tech: In most cases what I've found is a bad hub, or a loose low voltage wire / bad low voltage wiring connection
Pearl Wilson: Assistant: If you have a home improvement or appliance question and want to chat with an expert now visit justanswer.com/ythi