ServiceNow HAM & SAM Demo Class |
Course Overview:
The ServiceNow Hardware Asset Management (HAM) Training demonstrates proficiency in managing the lifecycle of physical hardware assets using the ServiceNow platform. It covers tracking and Optimizing hardware asset usage, ensuring Compliance with corporate policies, and reducing costs associated with Asset procurement, maintenance, and disposal. Industries use HAM to maintain visibility over hardware assets, streamline procurement processes, mitigate risk by Managing asset inventories more effectively, and provide accountability for asset use. Implementing HAM solutions within ServiceNow allows organizations to integrate asset management practices into their broader IT service management strategy, thereby creating efficiencies and cost savings.
The ServiceNow Software Asset Management (SAM) Professional course is designed to equip learners with the knowledge and skills necessary to effectively manage software assets within an organization. This comprehensive course provides participants with a deep understanding of SAM principles, practices, and tools. It covers a wide range of topics, from the fundamentals of SAM to advanced operational integration and strategic conformance. The course also includes hands-on labs and exercises to ensure practical knowledge and skills are gained.
Course Objectives:
After completing this module, you'll be able to:
• Controlling hardware and consumable inventory that is purchased and used
• Managing the cost of purchasing and managing hardware asset receiving
• Managing and optimizing the hardware asset life cycle from planning to disposal
• Achieving compliance with relevant standards and regulations
• Improving IT asset services for end users
• Creating standards and processes for managing assets
• Understand the fundamental concepts of Software Asset Management (SAM).
• Learn how to import and manage software entitlement data.
• Master the techniques for software discovery and normalization.
• Gain proficiency in practical SAM management, including reconciliation and optimization.
• Explore strategies for operational integration of SAM processes.
• Understand the importance of strategic conformance in SAM.
• Develop reporting and analytics skills for effective SAM monitoring.
• Be prepared to apply SAM principles in real-world scenarios.
• Successfully complete knowledge checks and labs to reinforce learning.
• Receive a course completion certificate to validate their SAM expertise.
Prerequisites:
• Basic understanding of IT infrastructure and operations.
• Familiarity with IT service management concepts.
• Previous experience with any asset management tool or platform is beneficial but not mandatory.
• Knowledge of ServiceNow basics is an advantage, though not a strict requirement.
• Participants should have a basic understanding of IT concepts and terminology.
• Prior knowledge of IT asset management or ServiceNow is helpful but not mandatory.
• It's recommended to have access to a ServiceNow instance for the hands-on labs.
Who Can Attend:
This course is intended for:
• IT Asset Managers
• ServiceNow Administrators
• Contract Managers
• Procurement Managers
• IT Service Desk Engineers
Number of Hours: 25hrs
Certification: Certified Implementation Specialist – Hardware Asset Management & ServiceNow SAM Certification
Key Features:
• One to One Training
• Online Training
• Fastrack & Normal Track
• Resume Modification
• Mock Interviews
• Video Tutorials
• Materials
• Real Time Projects
• Virtual Live Experience
• Preparing for Certification
• 24/7 Support Team