ITAM & CMDB - EXPRESS - ServiceNow Integration - Tanium Tech Talks #85
See how Tanium can feed your ServiceNow CMDB with fresh asset inventory on today's Tanium Tech Talk. We're going to start at the beginning with asset data: hardware, software, usage, and more. Many Tanium customers update their ServiceNow CMDB multiple times per day to enjoy the benefits of accurate and timely asset data.
-Populate your ServiceNow ITAM/CMDB with fresh data multiple times per day to enable service desk and business use cases
-Push from Tanium, or pull from ServiceNow with the Service Graph Connector (preferred)
-Related CI data: hardware, software, network adapters, disks, file systems
-Customize the tables and fields you desire to send
SERVICE GRAPH CONNECTOR IS THE PREFERRED METHOD.
VIDEOS IN THIS SERIES
84 ITAM/CMDB/ITSM
Help desk user experience demo
• Real-Time Help Desk - ServiceNow ITAM/ITSM...
85 ITAM/CMDB Setup
There are two versions of this video:
FULL Commentary, PUSH and PULL config
• Video
LESS Commentary, PULL config only
• ITAM & CMDB - EXPRESS - ServiceNow Integra...
86 ITSM Setup
There are two versions of this video:
FULL Commentary, ALL the clicks
• ITSM Walkthrough - ServiceNow Integration ...
LESS Commentary, ALL the clicks
• ITSM Walkthrough - EXPRESS - ServiceNow In...
RESOURCES
Docs
https://help.tanium.com/category/Serv...
ServiceNow Store: solutions, doc links
https://store.servicenow.com/sn_appst...
CHAPTERS
00:00 Intro
00:45 Where do I start with the integration?
01:29 Docs to follow along
01:58 DEMO: Tanium Asset View
04:08 DEMO: Service Graph Connector configuration intro
06:35 DEMO: Guided Setup
08:22 DEMO: Authentication Type
10:18 DEMO: Token Auth Credentials & Tanium API Token
10:30 DEMO: Tanium Persona for API Token
12:40 DEMO: Tanium API Token
15:33 DEMO: Token Auth Credentials & Tanium API Token (continued)
15:48 DEMO: Connection
18:35 DEMO: View and Connection troubleshooting
21:04 DEMO: SKIP ADM
21:34 DEMO: Test connection & troubleshooting
23:35 DEMO: Schedule Import & Run
27:15 DEMO: ServiceNow CMDB data first look
33:43 Troubleshooting tips
34:21 Wrap up & resources
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