How to Create Departments in WHMCS
In this tutorial, I’ll show you how to create and configure support departments in WHMCS — a crucial step for managing client communication in your web hosting business.
You’ll learn how to:
✅ Create support and sales departments in WHMCS
✅ Set up email piping to automatically route messages to the right department
✅ Create custom email IDs in cPanel and connect them to WHMCS
✅ Test your configuration by sending and receiving real emails to ensure everything works perfectly
By the end of this video, your WHMCS platform will have a fully functional support system — helping you manage client requests efficiently and professionally.