Power Manage VDI Desktops with the Citrix ITSM Adapter service
ServiceNow admins and end users can now apply the following power actions on a Virtual Desktop Infrastructure (VDI) desktop: Start; Shut down; Force shutdown; Reboot; and Force reboot. This gives end users and IT admin an alternative VDI power management method in addition to the Citrix Workspace app and Citrix Studio.